If a box is delivered in bad condition, or with obvious signs of mishandling, it is absolutely necessary to mention it to the driver in order to sign a report. Once the driver has left, contact us. In no case do you wait for a driver while you open your merchandise, we may make you pay for lost time. If you discover breakages after the driver has left, contact us within 48 hours of receipt of the package (s). Depending on the situation, we will do what is necessary.
Please do not issue a credit note or return merchandise without authorization from FORMENTON. The parcel will be refused and a fee will be charged.